We value our clients’ experience at Family Friends Veterinary Hospital. If your pet or animal is currently a patient, please feel free to complete the following Client Experience Questionnaire.
– Randall Carpenter, Owner
What Do Our Clients Say About Us?
“The staff at Family Friends is beyond amazing…they are courteous, knowledgeable, understanding, professional and patient! I travel back from Nashville, TN to bring my Morkie to Family Friends for her annual checkup because of the great staff!!!”5/22/17
“Family friends has gone above and beyond our expectations of veterinary clinic. The doctors have the utmost professionalism and are the most caring and considerate with our dogs. Dr Sutphen is the best!!!”5/22/17
“I am a first time English Bulldog owner, and mojo often has new health issues I’m not familiar with. Dr Randy has always been amazing at not only explaining the why and how’s,but gives me comfort in how to treat him. Wonderful office and staff!!”5/21/17
“I have always been “stuck” on Dr. Randy and Dr. Ryan and was a little apprehensive when neither wanted to come to work last Saturday. 🙂 Pleasantly surprised and very happy with Dr. Sharpe! Sparty is doing great and back to chasing rabbits :(”5/18/17
5/13/17 – We’ve visited many Vets over the years, and Dr. Carpenter is the best that our dog Dinky has had! He’s sincere, knowledgeable, and explains things in a concise and clear manner. He’s an ASSET to his profession, and we are so lucky to have found him!
5/7/2017 – We feel very confident in Dr. Ryan’s ability to diagnose and treat out pets. We appreciate his honesty and the time he takes to help us understand the issues our pets are going through. He is a wealth of information. Well worth the 2 hour drive.”
4/28/2017 – I feel very comfortable in this office, but more importantly- my animals LOVE your team! It’s great to go somewhere & know you will be very satisfied with the care your pets receive & that the pets will also be happy and look forward to their visits.
4/24/2017 – We have been going to Family Friends ever since we adopted our first puppy. A few years later we moved out to Marne and still make the drive to FF to see Dr. Ryan. The staff and facilities here are the best. We love it!
4/18/2017 – My dog was in a crisis mode. You took us in, assessed him and helped him immediately. We are very very grateful. He’s doing well now and we know what to look for in the future and what to do if the crisis reoccurs. Thank you so much!
4/15/2017 – When my dog’s medication ran out while we were in Florida, the doctor and the staff solved the problem quickly and graciously. This was not the response I got when I tried to solve the problem with a veterinarian’s office down here. You are the best
3/20/2017 – Every visit I am treated like my dog and I are special. The vets I typically see are very knowledgeable about the cause I am there for, and it is wonderful to have reproduction vets who also understand show dogs.
2/28/2017 – Did not see a Vet for this visit…..although the Grooming Salon is always very attentive to my kitty cat Zoey……….Lois does an EXCELLENT job!
2/2/2017 – Totally impressed with the staff! Truly caring and devoted to my concerns and the health of my pet. We have been to many Vets and your office is by far the best!
1/31/2017 – I started at Family Friends with rescue poodle Coal last October and have had excellent services, both veterinary and grooming (Lois is our new BFF). We have been welcomed and treated with extreme care. We love you!
1/5/2017 – I have already recommended you to many people in our neighborhood. I love the personal attention we receive we have met with three different vets at the clinic and they were all great. I never leave with questions
12/12/2016 – The visit left us knowing our and our pet’s needs would be fully taken care of. Everyone we encountered was friendly, professional, courteous and interested in us! The cost of the visit for the service rendered was very reasonable!
12/5/2017 – Everyone is totally professional and very friendly. The care and concern they show for our pets is outstanding – and the pets love it. Every question is thoroughly answered. The doctors and staff are especially compassionate.
11/22/2016 – We have loved every single staff member we have encountered at Family Friends and are always happy to make a referral to your facility. Thank you for taking great care of our fur baby!
11/7/2016 – Chopper was treated so well, and you eased my mind as this was his first kennel experience! I really enjoyed getting pictures of him every day. Thank you so much for caring for Chopper like he was one of your own!
10/31/2016 – All doctors are amazing! I drive all the way from Royal Oak to see Dr. Carpenter and Dr. Ryan. The family charm and care towards animals shows the true love and passion carried through generations.
10/28/2016 – We love using Family Friends’ boarding/doggy daycare/grooming services for our own pets. We use the boarding/veterinary services for our Rescues when needed and have always been more than satisfied with the kind welcome and care they have received.
10/24/2016 – We have always been treated with such kindness and respect and the friendliness to us and Pebbles is amazing. Also, you have helped Pebbles to have more quality to her life and give us hope we will be able to enjoy her company for more years to come.”
10/16/2016 – I love that the staff educates you in treating your pets using over the counter items (when appropriate) and allows you to fill prescriptions at a local pharmacy to save money, resulting in fewer vet trips to treat conditions.
9/19/2016 – Everyone at Family Friends is always so nice and knowledgeable. We have only had pleasant experiences. Our pup Oyster LOVES going to the vet and she is always showered in attention. You make our pup feel like a VIP, and we really appreciate it.
07/27/2016 – Family Friends is a caring, cutting edge vet. I would not go anywhere else. We are treated like family. Their concern for my pets is real and I am so grateful for their good care. This is a top-notch facility with an exceptional staff.
06/27/2016 – Lois is an awesome groomer, she is good with my dog and always does a great job. My experience with the doctors has been positive every time.
04/13/2016 – Excellent! Very friendly staff at check in and pick up from boarding. My dog has always had a good experience while boarding there. Thank you.
2/27/2016 – Family Friends Vet. Hospital is the most knowledgeable, caring and friendly vet I’ve been to in over 25 years of owning pets. I would highly recommend them to all pet owners. Thank you, Doctor Randy and staff.
2/22/2016 – I loved that Dr. Johnson sat down right on the floor with my dog and listened to my every concern. She was so sweet and I could tell she genuinely wanted to help my dog (who was having major skin allergy problems). I’m already seeing progress in Ivy!
1/26/2016 – Groomer Katie was professional and skilled in how she worked on Ketch. She was kind enough to accommodate my request to be present, watch and learn how she trimmed Ketch, tools, etc. She also was able to take my phone call yesterday regarding questions on grooming tools.