We value our clients’ experience at Family Friends Veterinary Hospital. If your pet or animal is currently a patient, please feel free to complete the following Client Experience Questionnaire.
– Randall Carpenter, Owner
What Do Our Clients Say About Us?
“Smokey loves to come there, he loves everyone there, not only does he receive top quality care, he receives much love, we feel it lives up to its name Family and Friends. We refer as often as we meet pet people so they can also receive best of care.”12/4/17
“Always responsive. Very considerate of my concerns. Reasonably priced. I don’t feel like you want to do tests that aren’t needed. Dr. Ryan is great.”12/1/17
“Family Friends truly shows compassion in every aspect. The patients aren’t a dollar sign and it is evident in the empathy for the owners and the genuine care that all the staff of Family Friends provide. I can’t imagine going anywhere else!”11/30/17
“We couldn’t be treated better! And I never feel like anyone is trying to “get more money out of us”. I always feel listened to, and free to ask any questions. And you can tell that everyone loves all the animals.”
11/10/17 – ALWAYS our concerns are listened to. ALWAYS the staff is prompt in expediting an appointment, if necessary. ALWAYS, we walk away knowing that our fur babies have the BEST care from start to finish. ALWAYS!
11/6/17 – The follow up is very important to me. Several years ago my cat was dying and Lorri called just about every day. Dr. Randy Carpenter is great with my somewhat special needs dog. The staff has always been polite and great on callbacks.
10/23/17 – Dr Ryan Carpenter and Dr Randy Carpenter, along with their entire staff are extraordinary. I brought back the babies they delivered 8 weeks earlier for a visit. Thank you, for your knowledgeable and wonderful care.
10/3/17 – Dr. Ryan is absolutely the best! He went way above and beyond in caring for my dog and performing the necessary surgery and he made it very convenient for me to pick up my dog on Sunday. I feel very lucky to have him as our vet. He is exceptional!
9/29/17 – We use the grooming service. Staff is always welcoming and friendly. We have used our groomer, Monica, for many years and all our Airedales, past and present, love her. Monica does a beautiful job, is very gentle – she is highly recommended
9/27/17 – I have referred no less than 6 of my co workers to Family Friends. I never have to second guess what their experience will be “They Love Them” and are so GRATEFUL I shared who I trust to take care of my pet. Keep up the great work
9/23/17 – The staff are always compassionate and caring, and I am able to get appointments quickly.
9/19/17 – I always enjoy coming to the office! Aspen loves coming for daycare and playing with her friends! I always know that she’s in good hands!
9/4/17 – Love coming to Family Friends! Everyone is helpful and goes out of their way to help.
8/24/17 – My experience was fantastic, and I’m moving all three pets into your care immediately. I’m glad that Dr. Froman joined your team. The entire staff was friendly and welcoming from beginning to end. My fur babies and I thank you!!
8/15/17 – LOVE all the staff and veterinarians at Family Friends. They always make me feel welcomed and my pets are well cared for!
8/1317 – This is the only place we have kenneled our bulldog where he came home acting like himself. They love him there and it shows. He has had several bad experiences and we were very hesitant to kennel again, but we fully trust Family Friends!
8/11/17 – Have always loved Family Friends since my mom has brought her dogs here. Now that I finally have a pup of my own I knew exactly where I needed to bring her. The staff is amazing and are very helpful.
8/5/17 – We loved getting pictures of Louie throughout the week while we were gone, and knowing that he is getting walks and attention instead of just hanging out in his kennel by himself the whole time.
6/29/17 – Extremely helpful with all of our questions. As soon as you walk in you are greeted and everyone is extremely friendly. On top of that you can tell they care about dogs because they say hello to the dogs right away.
6/3/17 – Super caring and friendly!!! Very knowledgeable and great with explaining questions asked!!
5/21/17 – I am a first time English Bulldog owner, and Mojo often has new health issues I’m not familiar with. Dr Randy has always been amazing at not only explaining the why and how’s, but gives me comfort in how to treat him. Wonderful office and staff!!
5/18/17 – I have always been “stuck” on Dr. Randy and Dr. Ryan and was a little apprehensive when neither wanted to come to work last Saturday. 🙂 Pleasantly surprised and very happy with Dr. Sharpe! Sparty is doing great and back to chasing rabbits!
5/13/17 – We’ve visited many Vets over the years, and Dr. Carpenter is the best that our dog Dinky has had! He’s sincere, knowledgeable, and explains things in a concise and clear manner. He’s an ASSET to his profession, and we are so lucky to have found him!
5/7/2017 – We feel very confident in Dr. Ryan’s ability to diagnose and treat out pets. We appreciate his honesty and the time he takes to help us understand the issues our pets are going through. He is a wealth of information. Well worth the 2 hour drive.”
4/28/2017 – I feel very comfortable in this office, but more importantly- my animals LOVE your team! It’s great to go somewhere & know you will be very satisfied with the care your pets receive & that the pets will also be happy and look forward to their visits.
4/24/2017 – We have been going to Family Friends ever since we adopted our first puppy. A few years later we moved out to Marne and still make the drive to FF to see Dr. Ryan. The staff and facilities here are the best. We love it!
4/18/2017 – My dog was in a crisis mode. You took us in, assessed him and helped him immediately. We are very very grateful. He’s doing well now and we know what to look for in the future and what to do if the crisis reoccurs. Thank you so much!
3/20/2017 – Every visit I am treated like my dog and I are special. The vets I typically see are very knowledgeable about the cause I am there for, and it is wonderful to have reproduction vets who also understand show dogs.
2/28/2017 – Did not see a Vet for this visit…..although the Grooming Salon is always very attentive to my kitty cat Zoey……….Lois does an EXCELLENT job!
2/2/2017 – Totally impressed with the staff! Truly caring and devoted to my concerns and the health of my pet. We have been to many Vets and your office is by far the best!
1/31/2017 – I started at Family Friends with rescue poodle Coal last October and have had excellent services, both veterinary and grooming (Lois is our new BFF). We have been welcomed and treated with extreme care. We love you!
1/5/2017 – I have already recommended you to many people in our neighborhood. I love the personal attention we receive we have met with three different vets at the clinic and they were all great. I never leave with questions
12/12/2016 – The visit left us knowing our and our pet’s needs would be fully taken care of. Everyone we encountered was friendly, professional, courteous and interested in us! The cost of the visit for the service rendered was very reasonable!
12/5/2017 – Everyone is totally professional and very friendly. The care and concern they show for our pets is outstanding – and the pets love it. Every question is thoroughly answered. The doctors and staff are especially compassionate.
11/7/2016 – Chopper was treated so well, and you eased my mind as this was his first kennel experience! I really enjoyed getting pictures of him every day. Thank you so much for caring for Chopper like he was one of your own!
10/31/2016 – All doctors are amazing! I drive all the way from Royal Oak to see Dr. Carpenter and Dr. Ryan. The family charm and care towards animals shows the true love and passion carried through generations.
10/24/2016 – We have always been treated with such kindness and respect and the friendliness to us and Pebbles is amazing. Also, you have helped Pebbles to have more quality to her life and give us hope we will be able to enjoy her company for more years to come.”
9/19/2016 – Everyone at Family Friends is always so nice and knowledgeable. We have only had pleasant experiences. Our pup Oyster LOVES going to the vet and she is always showered in attention. You make our pup feel like a VIP, and we really appreciate it.
07/27/2016 – Family Friends is a caring, cutting edge vet. I would not go anywhere else. We are treated like family. Their concern for my pets is real and I am so grateful for their good care. This is a top-notch facility with an exceptional staff.
06/27/2016 – Lois is an awesome groomer, she is good with my dog and always does a great job. My experience with the doctors has been positive every time
2/27/2016 – Family Friends Vet. Hospital is the most knowledgeable, caring and friendly vet I’ve been to in over 25 years of owning pets. I would highly recommend them to all pet owners. Thank you, Doctor Randy and staff.
2/22/2016 – I loved that Dr. Johnson sat down right on the floor with my dog and listened to my every concern. She was so sweet and I could tell she genuinely wanted to help my dog (who was having major skin allergy problems). I’m already seeing progress in Ivy!
1/26/2016 – Groomer Katie was professional and skilled in how she worked on Ketch. She was kind enough to accommodate my request to be present, watch and learn how she trimmed Ketch, tools, etc. She also was able to take my phone call yesterday regarding questions on grooming tools.