We value our clients’ experience at Family Friends Veterinary Hospital. If your pet or animal is currently a patient, please feel free to complete the following Client Experience Questionnaire.
– Randall Carpenter, Owner
What Do Our Clients Say About Us?
“Totally impressed with the staff! Truly caring and devoted to my concerns and the health of my pet. We have been to many Vets and your office is by far the best!”2/2/2017
“I started at Family Friends with rescue poodle Coal last October and have had excellent services, both veterinary and grooming (Lois is our new BFF). We have been welcomed and treated with extreme care. We love you!”1/31/2017
“I feel that Dolly is always getting the best care possible. The entire staff is friendly and courteous and I know they have the knowledge to answer any question. I also appreciate that when you leave, there is a plan in place for Dolly’s care.”1/28/2017
“I have already recommended you to many people in our neighborhood. I love the personal attention we receive we have met with three different vets at the clinic and they were all great. I never leave with questions.”1/5/2017
12/12/2016 – “The visit left us knowing our and our pet’s needs would be fully taken care of. Everyone we encountered was friendly, professional, courteous and interested in us! The cost of the visit for the service rendered was very reasonable!”
12/5/2017 – “Everyone is totally professional and very friendly. The care and concern they show for our pets is outstanding – and the pets love it. Every question is thoroughly answered. The doctors and staff are especially compassionate.”
11/22/2016 – “We have loved every single staff member we have encountered at Family Friends and are always happy to make a referral to your facility. Thank you for taking great care of our fur baby!”
11/7/2016 – “Chopper was treated so well, and you eased my mind as this was his first kennel experience! I really enjoyed getting pictures of him every day. Thank you so much for caring for Chopper like he was one of your own!”
10/31/2016 – “All doctors are amazing! I drive all the way from Royal Oak to see Dr. Carpenter and Dr. Ryan. The family charm and care towards animals shows the true love and passion carried through generations.”
10/28/2016 – We love using Family Friends’ boarding/doggy daycare/grooming services for our own pets. We use the boarding/veterinary services for our Rescues when needed and have always been more than satisfied with the kind welcome and care they have received.
10/24/2016 – We have always been treated with such kindness and respect and the friendliness to us and Pebbles is amazing. Also, you have helped Pebbles to have more quality to her life and give us hope we will be able to enjoy her company for more years to come.”
10/16/2016 – I love that the staff educates you in treating your pets using over the counter items (when appropriate) and allows you to fill prescriptions at a local pharmacy to save money, resulting in fewer vet trips to treat conditions.
9/19/2016 – Everyone at Family Friends is always so nice and knowledgeable. We have only had pleasant experiences. Our pup Oyster LOVES going to the vet and she is always showered in attention. You make our pup feel like a VIP, and we really appreciate it.
09/16/2016 – Family Friends always take great care of our 3 dogs. The vet and staff are always professional and loving to our dogs.
07/27/2016 – Family Friends is a caring, cutting edge vet. I would not go anywhere else. We are treated like family. Their concern for my pets is real and I am so grateful for their good care. This is a top-notch facility with an exceptional staff.
06/27/2016 – Lois is an awesome groomer, she is good with my dog and always does a great job. My experience with the doctors has been positive every time.
05/31/2016 – I feel welcomed every time I need to visit. I think the staff loves my dogs as much as me!
04/13/2016 – Excellent! Very friendly staff at check in and pick up from boarding. My dog has always had a good experience while boarding there. Thank you.
2/27/2016 – Family Friends Vet. Hospital is the most knowledgeable, caring and friendly vet I’ve been to in over 25 years of owning pets. I would highly recommend them to all pet owners. Thank you, Doctor Randy and staff.
2/22/2016 – I loved that Dr. Johnson sat down right on the floor with my dog and listened to my every concern. She was so sweet and I could tell she genuinely wanted to help my dog (who was having major skin allergy problems). I’m already seeing progress in Ivy!
1/26/2016 – Groomer Katie was professional and skilled in how she worked on Ketch. She was kind enough to accommodate my request to be present, watch and learn how she trimmed Ketch, tools, etc. She also was able to take my phone call yesterday regarding questions on grooming tools.
1/23/2016 – When we decided to get another puppy there was never any question where we would take her for health care!! Family Friends took such great care of our last 2 animals to the very end…love this veterinary practice and recommend it to everyone!!
12/29/2015 – My very senior dog, Sammy was treated extremely well during his boarding stay over the Christmas holiday. He came home acting like a puppy again, thank you to everyone! Special thanks to Dr. Carpenter and to Louis!
5/8/2015 – We always feel our fur family members receive the best possible care at Family Friends–knowledgeable, professional, and compassionate, with careful attention to details from the entire staff. We recommend Family Friends without any reservation!
4/23/2015 – We have known the compassion and dedication of the people at Family Friends for over 20 years. Your commitment to excellence in veterinary care, rehabilitation, grooming, and in the pet care center are unparalleled. We are most grateful.
3/24/2015 – Lois in the grooming department does an excellent job on my Havanese!
3/7/2015 – Hands down the best vet office experience I’ve ever had. The doctor answered all my questions patiently & even offered information I didn’t ask for which was very appreciated. I will definitely be going back and won’t be going anywhere else again.
2/2/2015 – We have always known that you are the best. Now all of Grand Rapids is aware of that fact. Thanks for well over 25 years of care for our dogs.
1/23/2015 – You have a wonderful veterinary practice and pet grooming business. I love taking my dog and cat to see all your professionals there. I feel like we always receive great service, attention and wonderful care. Thank you!
6/23/2014 – If there were an A+ rating I would give it for Family Friends. They provide caring and professional services in all areas. They have reasonable prices and let you know what is essential and what you may want to consider in the future. They have hours that work well with just about any schedule and it is never difficult to get an appointment.